Returns & Exchanges
At Clogau, we want you to be delighted with your jewelry; however, if you are not entirely satisfied, we offer a 30-day return policy for a full refund or exchange. Please ensure all items are returned in their original condition and packaging, including any certificates of authenticity provided.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Jewelry
Carefully place your jewelry in its original presentation box and pack it securely in a padded envelope to ensure it remains protected during transit.
Ship the Item
Print your prepaid shipping label from the portal, attach it to your package, and drop it off at your nearest authorized postal service location.
Quality Check & Refund
Once our team receives and inspects your return for quality assurance, we will process your refund or dispatch your exchange within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing